Frequently Asked Questions
You may return most new, unopened items sold and fulfilled by The Only Game In Town within 14 days of delivery for a full refund in store credit. If the reason for the return is due to our error we will refund the purchase amount in the same way that the items were paid for, along with any return shipping costs that may be incurred.
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, and credit card or paypal information. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through a mailing list provider and you may opt out if you wish to no longer receive newsletters from us or our partners.
How does The Only Game In Town protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
Will The Only Game In Town disclose the information it collects to outside parties?
The Only Game In Town does not sell, trade, or rent your personal information to companies not affiliated with The Only Game In Town. The Only Game In Town may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.
The Only Game In Town may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of The Only Game In Town, our users, or others.
The Only Game In Town is committed to protecting your privacy. We use the information we collect on the site to make shopping at TOGIT.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
How do I contact you?
We can be reached by phone at (908) 725-7077 during TOGITs operating hours: Monday 11am-7pm, Tuesday-Thursday 11am-10pm, Friday 12pm-12am, Saturday 10am-8pm, Sunday 12pm-6pm. But the best way to reach us is by e-mail, at firstname.lastname@example.org, as we check several times per day. Our mailing address is 211 West Main Street Somerville, NJ 08876.
I Just Placed An Order. How Soon Can I Expect It?
Orders are pulled throughout the week and all orders ready to go out do so the same day. Orders paid via non-credit card typically ship the day after payment arrives in our mail room. Occasionally an order will be delayed for a back-ordered or missing item, but we will contact you via email or phone to inform you of any problems or delays. Large orders take a large amount of time to complete so please take that into account when inquirying as to the status of your order.
The type of shipping you select does not affect the speed with which get your order from the mail room to the post office, unless you select overnight shipping. If you need an item overnight and placed your order after 12PM EST, you must call us at (908) 725-7077 to guarantee that the order will be shipped on time.
We also offer in store pickup for orders if customers are interested. We will pull the order and have the order prepared for your pickup. Please call us at (908) 725-7077 to inform us that you placed an order if you would like it to be ready for same day pick-up. We require at least 2 hours of notice before you can pick up your order.
Some items were missing from my order - what happened?
Though we make every effort to keep our online inventory as accurate as possible, TOGIT owns over 1 million single cards and it's simply impossible to be 100% accurate all the time. Occasionally a customer will order an item that we later discover we no longer have. If this occurs, we will contact the customer via the email address they provided for their order and find out if there are cards that can replace the missing cards or issue a full refund for the cost of the missing items.
Why Did I received a card from you with a little ink stamp on the front of the card?
These little ink stamps are Pro Tour stamps, placed on cards used in limited Grand Prix and Pro Tour events to prevent cheating. Since many of our cards come from trading with our local player pool, and a portion of our local player pool plays at the Pro Tour level, we get a fair number of stamped cards. They are perfectly legal for tournament play and are still considered to be the condition they would be without the stamp.
I ordered a Magic Card that has different pictures on it. Why did I not get the one I wanted?
We use the Magic resource Gatherer to determine pictures when there are multiples. As Wizards of the Coast is the one that produced the cards we feel that following their numbering system is the easiest way to ensure an accurate representation of the cards we have.
Why are the prices online different than in the store?
The main reason for the price difference is due to the on demand service of pulling cards and the fact that we must manually remove the cards sold this way from the inventory. When an order is placed online the cards are automatically pulled from our inventory. When we pull an order in store we must pull each card individually out of inventory which is both time intensive and costly.
Do you purchase trading cards?
Yes, we do purchase Magic the Gathering cards with the intent of reselling them through the brick & mortar store and the website. Unfortunately we do not purchase other cards from other games due to the fact that certain games are not as popular in the signals market.
If I choose to sell cards to your store, could you explain the process to me?
Sure! The easiest way to explain the process is we offer 50% of the value of the cards in Store Credit, or 25% in cash. We do charge an appraisal fee to look at a collection, but that fee is refunded if the offer on the collection is accepted. You can find details on the appraisal fee later in the FAQ.
What we do is go through a collection and choose cards that we are interested in obtaining for our inventory and determine the value of the card based on condition. When looking at the cards we do not select out of the collection, we may still be interested in obtaining them, but that is on a case by case basis, and if we do decide to pick up those cards we would make a bulk offer.
On bulk cards that we are interested in we offer Store Credit in the following way: 10 Bulk Rares becomes $1.00; 20 Bulk Uncommons becomes $0.05, and 20 Bulk Commons becomes $0.01. We understand that this doesn't equate to a large amount of money for a large number of cards, but if you look at our collection of bulk cards you may begin to understand. It also costs money to have employees go through bulk cards and if a card sells for $.05 it costs us more to process it than we are making on it.
If after you read this you are still interested in us looking at the collection please call before bringing in the collection to ensure we will be able to take a look at it. The easiest days for us to look at a collection are Monday through Thursday. If you can not bring the collection in during those days, we can still go through the collection but we may ask for the collection to be left with us in order to allow us to go through it when we are properly equipped and staffed to do so.
Why do you charge an appraisal fee? Can you explain what the appraisal fee is for?
We do charge an appraisal fee which we refund to you if our offer on the collection is accepted. The reason for this is to compensate us for the amount of time that an employee has to take to appraise the collection and be taken away from other tasks in the store. It is also to protect us from appraising a collection and telling the owner the value of the collection only to have it sold to a private collector or through Ebay which means we have receive no compensation for our time and effort.
We base the fee on a $10 an hour approximate on how long it will take to go through the collection. If we believe the appraisal will take less than a half an hour we will waive the appraisal fee as a courtesy.