Frequently Asked Questions
Do you purchase trading cards?
Yes, we do purchase Magic the Gathering cards with the intent of reselling them through the brick & mortar store and the website. Please come in and see us if you're interested in selling singles or your entire collection.
You may return most new, unopened items sold and fulfilled by The Only Game In Town within 10 days of delivery for a full refund in store credit. If the reason for the return is due to our error we will refund the purchase amount in the same way that the items were paid for, along with any return shipping costs that may be incurred.
Refunds are requested after we receive and process your return. You should expect to receive your refund within a few days of us receiving the item although it may take up to 14 business days for your credit card to be refunded, however, in many cases you will receive a refund more quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, and credit card or paypal information. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through a mailing list provider and you may opt out if you wish to no longer receive newsletters from us or our partners.
How does The Only Game In Town protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
How do I contact you?
We can be reached by phone at (908) 725-7077 during TOGITs operating hours: Monday 11am-11pm, Tuesday-Thursday 11am-10pm, Friday 12pm-12am, Saturday 11am-8pm, Sunday 12pm-7pm. But the best way to reach us is by e-mail, at firstname.lastname@example.org, as we check several times per day. Our mailing address is 211 West Main Street Somerville, NJ 08876.
I Just Placed An Order. How Soon Can I Expect It?
Orders are pulled daily. Most orders that are ready to be mailed out do so the same day or the following mailing day. Orders paid via non-credit card typically ship the day after payment arrives to us. Occasionally an order will be delayed due to a back-ordered or missing item, but we will contact you via email or phone to inform you of any problems or delays. Large orders take a large amount of time to complete so please take that into account when inquirying as to the status of your order.
The type of shipping you select does not affect the speed with which get your order from our mail room to the post office, unless you select overnight shipping. If you need an item overnight and placed your order after 12PM EST, you must call us at (908) 725-7077 to guarantee that the order will be shipped on time.
We also offer in store pickup for orders if customers are interested. We will pull the order and have the order prepared for your pickup. Typically we pull orders at opening and a few hours into the day. If you place your order after 5PM EST, it might not be available for pickup until the following day. Please call us at (908) 725-7077 to inform us that you placed an order if you would like it to be ready for same day pick-up. We require at least 2 hours of notice before you can pick up your order.
Some items were missing from my order - what happened?
Though we make every effort to keep our online inventory as accurate as possible, TOGIT owns over 1 million single cards and it's simply impossible to be 100% accurate all the time. Occasionally a customer will order an item that we later discover we no longer have. If this occurs, we will contact the customer via the email address they provided for their order and find out if there are cards that can replace the missing cards otherwise we will issue a full refund for the cost of the missing items.
Why are the prices online different than in the store?
The main reason for the price difference is due to the on demand service of pulling cards and the fact that we must manually remove the cards sold this way from the inventory. When an order is placed online the cards are automatically pulled from our inventory. When we pull an order in store we must pull each card individually out of inventory which is both time intensive and costly.